The personal account you set up on our App.


The point in the booking process where your Booking Request has been allocated to
a potential Driver.


The software application provided by TAXIAPP as part of the TAXIAPP Platform and
as made available for downloading onto certain electronic portable devices
through recognised stores including the Apple Store and Google Play.


A confirmed Booking Request.

“Booking Request”

A request submitted via the App for the use of the Transportation Services.

“Booking Services”

“Business Acount”

The service we provide to you as further explained in section 2 below.

General Terms and Conditions for Business Account of Transportation Services.

“Business Services”

The Services and Account features made available to users affiliated to a
corporate entity that has entered into a contract with us subject to the Business
Account Terms.


The provider of the Transportation Services, being a licenced driver of any
licensed taxi vehicle in respect of Rides taken (or arranged to be taken, as the
case may be) arising from your use of this App.

“Taxiapp Platform”

A combination of the App, our website, and the Booking Services provided by our
technology platform.


An individual under the age of 18 and as described in section 5.4.

“Pay by App”

A cashless payment method available through the App and as further described in
section 7.


The journey that you will make after having confirmed acceptance to a Booking
Request, by means of a Taxi


Any of the services described in these Terms including the Booking Services
provided by us, the Transportation Services provided by Drivers.


Taxis are referred to in legislation, regulation and common language as
‘hackney carriages’, ‘black cabs’ and ‘cabs’. The term ‘taxi’ is
used throughout these Terms and refers to all such vehicles.

“Transportation Services”

Taxi Services arranged for you through your use of the App, via our Booking

“Transportation Service Area”

The areas and locations in which the Transportation Services are available to
Users at any given time, as indicated through the App.

“us”, “we” or “our”

Taxiapp Partnership (London) Ltd trading as TAXIAPP

“you” or “your”

You, or in relation to you, as an individual user of the App.

1. Introduction

1.1. We are Taxiapp Partnership (London) Ltd trading as TAXIAPP (a ride-hailing
service Taxi vehicles), a company registered in England and Wales. Our company
registration number is 13885741 and our registered office is at Kemp House, 160
City Road, London EC1V 2NX, UK. Our registered VAT number is

1.2. These are the terms and conditions which apply to your use of the App and
its Services. As a user of the App, you have access to our Booking Services,
through which you may obtain Transportation Services from licensed third party
Drivers, all of whom have entered into agreements with us and are subject to
terms and conditions of agreements with us.

1.3. We ask that you read these Terms carefully before you use the TAXIAPP
Platform. These Terms set out how we will provide the App and the Booking
Services to you, how you and we may change or end your right to use TAXIAPP
Platform, what to do if there is a problem and other important information.

1.4. There are other terms that will apply to your use of the Services. This
includes the following:

a) our Privacy Policy<https://free-now.com/uk/passenger-fee-policy-uk>,
Waiting Fee Policy and Cancellation

b) should you use any features of the App in respect of the Business Services,
the Business Accounts;

c) the terms of the Apple, Google Play and/or such other stores from which you
may download the App;

d) any other terms and/or policies as may notified to you, whether by us or the
Drivers from time to time, including but not limited to those with reference to
government and/or local authority rules concerning COVID-19 / SARS-CoV-2;

1.5. When you first register with us by downloading the TAXIAPP app, you are
required to acknowledge and accept the terms and conditions as set out in these
Terms and in doing so, you agree to adhere to your obligations arising under
these Terms whenever using any Services.

1.6. A copy of these Terms is located on our website and within the App.

1.7. Should you need to contact us, you may do so by e-mail to us at

1.8. If we have to contact you we will do so by telephone or in writing, using
the details which you provide to us when opening your Account.

1.9. When we use the words “writing” or “written” in these terms, this includes
emails and communications made through the App.

1.10. Unless the context otherwise requires, words in the singular shall include
the plural and vice versa.

2. The Booking Service

2.1. Through the TAXIAPP Platform and in particular, your use of the Booking
Services provided through our App, you may obtain Rides within the Transportation
Service Area, subject at all times to these Terms.

2.2 The Booking Service consists of the following:

a) Accepting Bookings requested by you. When we have accepted your Booking, you
will be notified through the App that your Booking has been accepted.

b) Identifying a suitable driver to provide Transportation Services to fulfil the

c) Keeping a record of your Booking;

d) Receiving and dealing with any queries or complaints which you may have
regarding the Booking;

e) Managing lost property queries.

2.3. In providing the Booking Service (which in turn enables you to obtain
Transportation Services from Drivers), we act as an intermediary between you and
the Drivers. We do not provide the Transportation Services to you directly (see
section 2.8.). There are charges for your use of any Transportation Services (see
section 6), and we reserve the right to introduce charges for the Booking
Services with prior notice to you.

2.4. Subject to your compliance with these Terms, we grant to you a limited,
non-sub- licensable, non-exclusive, non-transferable, revocable, licence to: (i)
access and use the App on a portable electronic solely in connection with your
use of the Services; and (ii) access and use any content, information and related
materials that may be made available through the Services, in each case solely
for your personal, non- commercial use.

2.5. When submitting a Booking Request to use a Transportation Service, you
authorise us to connect you with a potential Driver. Driver will be connected to
you based on various factors including but not limited to your location, the
location of the Driver.

2.6. From time to time, we may need to amend an existing Booking or create a new
one. There are several reasons why we may need to do this, included (without
limitation) those listed below:

a) a Driver informs us that they wish the booking to be cancelled due to an
incident or emergency;

b) a Driver informs us that they have waited at the pick-up location for 2
minutes or longer (for which you shall be liable for Cancellation Fees) and does
not proceed to wait beyond this time.

c) a Driver is not available to provide the Transportation Service for any

We will notify you through the App where we do cancel any Booking. In such
instances, you authorise us to cancel, postpone, and/or rearrange any
Allocations. Once rearranged, you are under no obligation to accept the new

2.7. When you submit a Booking Request, you consent for your pick-up location and
destination to be passed on to the Driver. Please see our Privacy Policy for more
information in respect of how your data is shared through the use of any of the

2.8. A Driver has the discretion to accept or reject a request for
Transportation Services submitted by you. You have discretion to accept or reject
our Allocation of a Driver to you, through your use of the App. Acceptance of an
Allocation is subject to a direct contract with that particular Driver.

2.9. When you agree to accept Services from a Driver, you agree to enter into a
separate contract with that Driver. We are not a party to that contract. We do
not have any duties or obligations to you in respect of the Transportation
Service other than as set out in these Terms and/or as implied by statute.

2.10. We provide no guarantees as to the availability of any Drivers associated
with the provision of any Transportation Service (including occasions where a
Driver Allocation has already occurred).

2.11. We are not liable for legal issues that arise from your contract with a
Driver, such as claims regarding breach of that contract or negligence on the
part of the Driver. If you have any concerns regarding the behaviour of any
Drivers, you can report this to us via the App or email – please see section
11.1 for details.

2.12. Any payments and/or billing for any Service provided will be solely between
you and the Driver, and we act as intermediary for these purposes as regards
invoicing. Notwithstanding, we may make use of affiliated companies or external
cooperation partners in order to enhance the processing of billing data.
Invoicing of bills is facilitated through the App.

2.13. From time to time we may offer certain aspects of the Transportation
Services under brands other than those referred to in these Terms. We will notify
you in the event this happens. This will not affect your statutory rights under
these Terms.

2.14. Pursuant to section 1.4, the Booking Services may be obtained and/or paid
for through Business Services that are subject to the Business Account Terms. Any
use of any aspect of the TAXIAPP Platform and/or Services derived from it, that
are related to a business account, shall be subject to the Business Account Terms
which shall prevail in the event of any conflict between the Business Account
Terms and these Terms.

2.15. At our discretion we may from time to time introduce and/or offer
conditional, revocable loyalty, promotion and/or User reward schemes. Please
check the App and/ or our website for updates.

2.16. If you use Transportation as part of the Business Services, you do so at
your own responsibility. You will undertake trips that are not covered by the
Business Services at your own account. If you exceed a granted budget within the
Business Account, payment will be effected through a private payment method
provided by you. You will assume full responsibility for any penalties and
administrative offences as well as for any fines or use that is contrary to these

3. Availability, Changes And Interruption Of Services

3.1. You are permitted to:

a) download or stream a copy of the App onto your device(s) and view, use and
display the App and the Booking Services on such devices for your personal
purposes only; and

b) receive and use any free supplementary software code or update of the App
incorporating “patches” and corrections of errors as we may provide to you (see

3.2. From time to time we will need to modify and/or update TAXIAPP Platform in
order to improve performance, enhance functionality, reflect changes to operating
systems and/or address security issues. We reserve the right to carry out such
modifications at any time. We will keep you informed of any material changes
carried out. In some cases we may require you to confirm your consent to an
update and/or confirm your agreement to our terms and conditions before
continuing to obtain any further Booking Services and/or Transportation Services
as a result of any modifications that we carry out. If you choose not to install
such updates or if you opt out of automatic updates you may not be able to
continue using the TAXIAPP Platform.

3.3. We reserve the right to temporarily suspend use of the TAXIAPP Platform
(whether universally or in respect of your use only), and at times we may not
have the opportunity to provide you with advance warning of any such suspension.
We will seek to inform you through the TAXIAPP Platform before any Services are
suspended. We will aim to achieve a high level of availability and eliminate
outages (in the event that they should arise) as soon as reasonably possible.

4. Access to and Use of the App

4.1. In order to gain access to any of the Services provided, you must first
download the App onto a suitable portable electronic device (see section 5.1).
You are then required to create a user Account within the App. When doing so, all
information that you provide must be true and accurate at the time of
registration (including but not limited to your first and last name(s), telephone
number, a valid e-mail address and at least one valid method of payment). At the
time of registering you must create a secure password.

4.2. You may not create any more than one Account. Additional and/or duplicate
Accounts for are not permitted. We reserve the right to deactivate any accounts
we deem or suspect to be additional or duplicate Accounts. Once registered, you
as the named user, are solely responsible for the use of your Account. You may
not allow other persons, whether or not they are Account Holders already, to use
your Account.

4.3. There is presently no fee for downloading the App or setting up an Account
on the App (however please see section 6 in respect of Charges for use of the

4.4. You must be at least 18 years of age in order to sign up to and use the
App. Minors are not permitted to create or have an Account, nor to use any
Transportation Services without the express consent and accompaniment of an

4.5. If you should at any time be accompanied by any other person while using
any of the Transportation Services, including occasions where you are accompanied
by a Minor, you shall take full responsibility for the actions of and where
applicable, the proper supervision of those other persons and/or Minors, and you
shall be fully liable for their adherence to these Terms (including the
obligations and restrictions listed at section 6 to the extent applicable) as if
those other persons and/or Minors were themselves Account holders.

5. General User Obligations and Restrictions

5.1. You shall at all times and at your own expense, be responsible for
arranging your own internet or mobile data service in order to access the TAXIAPP
Platform. You are responsible for using a portable electronic device with the
minimum technical requirements in order to use the App. You acknowledge and
accept the risks associated with use of the internet, including the fact that the
internet is a publicly accessible network. We cannot be held liable for the
quality of the Internet service, and/or any damage resulting from its misuse
including but not limited to any forms of illegitimate accessing, malicious
actions or cyber-attacks.

5.2. You must not do any of the following:

a) threaten, abuse, harm and/or behave in any generally unreasonable manner
towards the Driver and/or any other users of the TAXIAPP Platform;

b) use the TAXIAPP Platform, and/or Transportation Services in any unlawful
manner, for any unlawful purpose, or in any manner inconsistent with these Terms,
or act fraudulently or maliciously, for example, by hacking into or inserting
malicious code, such as viruses, or harmful data, into the App or any operating

c) infringe our intellectual property rights or those of any third party in
relation to your use of the TAXIAPP Platform;

d) transmit any material that is defamatory, offensive or otherwise objectionable
in relation to your use of the TAXIAPP Platform;

e) use the TAXIAPP Platform in a way that could damage, disable, overburden,
impair or compromise our systems or security or interfere with other users; and

f) collect or harvest any information or data from the TAXIAPP Platform or any of
our systems or attempt to decipher any transmissions to or from the servers
running the Booking Services.

5.3. You are responsible for keeping your username and password confidential and
secure. You must not provide the password to third parties, or allow any third
parties to access the App or any other services. You may not assign or otherwise
transfer your Account to any other person or entity. You must inform us
immediately via support@taxiapp1.com if a third party uses your Account without
authorisation. In particular, you are obliged to inform us of any loss, theft or
misuse of your password or smartphone or other device on which you use the App,
or any other unauthorised use of your Account, password or other personal
identification features. If you know or suspect that any of the above has
happened, you must immediately notify us.

5.4. If you download or stream the App onto any device not owned by you, you
must have the owner’s permission to do so. You will be responsible for complying
with these Terms, whether or not you own the device.

5.5. You agree that you will:

a) not rent, lease, sub-license, loan, provide, or otherwise make available, the
App, or the Booking Services to any person;

b) not copy the App, or the Booking Services, except as part of the normal use of
the App or where it is necessary for the purpose of back-up or operational
security; and

c) not translate, merge, adapt, vary, alter or modify, the whole or any part of
the App, or Booking Services nor permit the App, or the Booking Services or any
part of them to be combined with, or become incorporated in, any other programs,
except as necessary to use the App, and the Booking Services on devices as
permitted in these Terms.

5.6. We recommend that you back up any content and data used in connection with
the TAXIAPP Platform.

5.7. The TAXIAPP Platform has not been developed to meet your individual

5.8. The App may provide access to information and materials created or uploaded
by other users of the App, including Driver ratings. This information and these
materials have not been verified or approved by us. The views expressed by other
users through the App do not represent our views or values. If you wish to
complain about information and materials uploaded by other users please contact
us at support@taxiappuk1.freshdesk.com

5.9. You undertake to notify us promptly, and to provide us with all relevant
details, if any third-party asserts any claims against us due to your violation
of any rights, to the extent that this information is required for any legitimate
reason such as verification and/or legal defence purposes.

5.10. Whenever you make use of a feature that allows you to upload content to
the App, including Driver ratings, or to make contact with Drivers, you must
comply with the content standards set out in section 5.2 above. If we suffer loss
because you breach the rules about content standards, you will reimburse us for
that loss. Any content you upload to the App will be considered non-confidential
and non-proprietary. We also have the right to disclose your identity to any
third party who is claiming that any content posted or uploaded by you to the App
constitutes a violation of their intellectual property rights, or of their right
to privacy. We have the right to remove any posting you make on our App.

5.11. You agree to comply with all applicable laws when using the TAXIAPP
Platform. Any use of the TAXIAPP Platform, and Transportation Services shall only
be for legitimate purposes. You are not permitted to transport or cause the
transportation of any illegal or dangerous goods. When using the Transportation
Services, you will not cause disturbance, discomfort, inconvenience or material
damage, nor participate in any other illegal conduct, either in relation to the
Driver or any third-party. In some circumstances, you may be asked to provide
evidence of identification. You accept that you may be denied access to or use of
the TAXIAPP Platform, and Transportation Services if you refuse to present such

6. Charges to You

6.1. As described earlier in these Terms, the use of our Booking Services is
free of charge. However, your use of and the Transportation Services will result
in costs to you /becoming payable by you. These costs are displayed clearly
within the App, and will include the Fare, together with any other applicable
sums such as Airport Charges Fees and Tips (all as defined below) to the extent
applicable. Unless stated otherwise, all sums arising from any Rides taken by you
are due and payable upon completion of your Ride.

6.2. Should any airport (within the Transportation Service Area) feature in any
part of your Ride, you may be required to pay an airport charge. We have no
control over this fee, and you shall be fully responsible for payment of it if

6.3. You agree that you are responsible for the payment of the Fare and/or any
sums payable as a result of your use of any Transportation Services, including
the payment of sums where the final amount charged to you is higher than the
original Fare Estimate (including for example, changes to your Ride in accordance
with the circumstances described in section.

6.4. Once a Booking is confirmed, you may be charged specific fees as described

a) Cancellation Fee. After a Booking is confirmed, you may cancel it through the
App. You may be charged a Cancellation Fee if the Wait Time Limit is exceeded.
When applicable, you shall.

b) Damage or Cleaning Fee. During your Ride, should you cause damage to, or cause
any part of the Driver’s vehicle to be soiled or dirtied in any way, the Driver
may report this to us. Once verified by us, we reserve the right to facilitate
payment for the reasonable cost of such repair or cleaning on behalf of that

6.5. Before each Ride, you have the option to provide a tip / gratuity to your
Driver. Should you wish to pay a Tip, the App provides a tool for you to do so

6.6. Payment may be made via the App. Please note, you may opt to pay the Driver
directly in cash when using a Taxi. We will send you a receipt for your payment
by email as soon as we can following receipt of your payment.

6.7. If for any reason you do not make any payment to us by the due date, we may
charge interest to you on the overdue amount at the rate of 4% a year above the
base lending rate of Barclays Bank PLC from time to time. This interest shall
accrue on a daily basis from the due date until the date of actual payment of the
overdue amount, whether before or after judgment. You must pay us interest
together with any overdue amount.

6.8. If you think you have been billed incorrectly, please contact us promptly
to let us know at support@taxiapp1.com

7. Payment by App (“Pay by App”)

7.1. The App provides a facility for you to make cashless payment to the Drivers
for any sums payable resulting from any Rides taken and/or your use of the
Transportation Services subject to payment methods as permitted within the App,
up to a limit that we may from time to time determine.

7.2. When setting up an electronic payment method, you may be requested to
select a personal identification feature (such as a PIN or password, or other
quick-pay function) for payment handling and authorisations for Pay by App use.
The permitted maximum amount that you may pay via Pay by App are communicated to
you through the App. This maximum amount may be lower for your first Ride than
for subsequent Rides, and is subject to change. We explicitly reserve the right
not to offer certain payment methods in individual cases or in general.

7.3. When making payment of any sums due, including those sums due as notified
to you through the App, you can choose your preferred payment method. You confirm
that any payment data that you provide is correct. You may modify and/or remove
any payment methods that are stored within the App.

7.4. For validation purposes, we reserve the right to make a pre-authorisation
transaction using the payment method provided by you. This pre-authorisation
transaction is also made if the request of the Transportation Service was
unsuccessful or if the Ride is cancelled. Any pre-authorisation will temporarily
reduce your available balance on whichever Account was used for the respective
payment method, by the pre- authorisation amount, for up to 10 working days and
may appear as a temporary hold on the relevant Account. The pre-authorisation
amount will not be charged to the Account. By using the Pay by App feature, you
consent to our pre-authorisation procedure.

7.5. Whenever you choose to pay any sums due by Pay by App, the Driver will
assign its/ his/her payment claim against you, to us, under a contract between us
and the Driver. By accepting these Terms, you confirm your agreement to such
future contractual assignment of any payment claims. Once we have received your
payment for any particular Service, this payment will settle the claim for the
Transportation Service assigned to us by the Driver. We are not a provider of
payment services for you or for any Driver. Instead we facilitate the collection
by Drivers of any assigned claims in their own name(s) and for their own
Account(s). It is understood that payments may also be performed through any
other company affiliated or subsidiary of TAXIAPP

7.6. You are not obligated to pay for Rides by cashless means through Pay by App.
For Rides taken by Taxi, you may choose to pay by cash or by Pay by App.

7.7. If you should opt to Pay by App, you must pay the gross fare (and any
desired Tip at your discretion) at the end of the Ride and you confirm that we
are authorised to deduct the due amount from the previously selected cashless
payment method.

7.8.. We reserve the right to suspend any Account (including any Pay by App
functions), either permanently or temporarily, and to require you to define a new
password, PIN and/or other personal identification feature, if we have a good
reason to do so, or if it is suspected that your Account and/or personal
identification feature have been used fraudulently or without authorisation. In
such instances, we undertake to inform you that your Account or additional Pay by
App function have been blocked along with the reasons for doing so, if legally
permissible, and if possible before the blocking, but otherwise as soon as we

7.9. You will receive an invoice statement by email containing details of the
Ride, the Fare payable, any other charges or taxes incurred by you (including
Fees or Tips submitted) and details about the Driver. Any invoice that is not
subject to any claim or dispute, by notification to us in writing, within 30 days
from the date of its issue, will be deemed accepted. This does not affect your
statutory rights.

8. Our Liability to You, Responsibility and Disclaimers

8.1. If we fail to comply with these Terms, we are responsible for loss or damage
you suffer that is a foreseeable result of our preventing your use of the TAXIAPP
Platform or our failing to use reasonable care and skill, but we are not
responsible for any loss or damage that is not foreseeable. Loss or damage is
foreseeable if either it is obvious that it will happen or if, at the time the
contract was made, both we and you knew it might happen.

8.2. The Platform is provided on an “as is” basis and without any warranty
or condition, express, implied or statutory. This means that we do not guarantee
it will work. We do not promise any specific results from the use of the TAXIAPP
Platform. We do not promise that the use of the TAXIAPP Platform will always be
secure, available, uninterrupted, or error-free, or that any problems, defects,
breaks or network security vulnerabilities in the TAXIAPP Platform will be
corrected. We will not incur any liability if the TAXIAPP Platform (and/or any
use of it) causes an interruption to the Services entirely or partially,
temporarily or permanently. We will not be liable for the correctness, accuracy,
and completeness of any information provided by you in setting your Account
and/or through any use of the TAXIAPP Platform.

8.3. We are not jointly and/or severally liable for the Transportation Services,
other services provided by the Drivers. This is because we are only an
intermediary when introducing you to prospective Drivers. When using the
Transportation Services, you are expected to behave civilly and in accordance
with section 6 you are responsible for any fines, cautions, prosecutions and/or
other sanctions imposed on you arising from your conduct and/or others who
accompany you when using any Services.

8.4. We are not responsible for the behaviour, whether online or offline, of any
user of the TAXIAPP Platform or any Transportation Services obtained. You are
solely responsible for your own interactions with Drivers and/or any other users.
You shall be responsible for the cost of repair for damage to, or necessary
cleaning of, a Driver’s vehicles and property resulting from use of the
Transportation Services in excess of normal “wear and tear” damages and
necessary cleaning of the same.

8.5. We are not responsible for, nor shall we procure insurance in respect of,
any of your and/or anyone else’s personal belongings including those left in
any vehicles associated with your use and/or anyone’s use of the Transportation
Services. We shall have no liability to you in any way, under contract, tort,
misrepresentation, breach of statutory duty, restitution or otherwise for any
theft or loss of property belonging to you or anyone else. If you lose any
belongings in the course of any Rides, for best results we recommend that you get
in touch with the Driver for that particular Ride, directly as soon as you can.

8.6. If defective digital content which we have supplied damages your device or
digital content belonging to you and this is caused by our failure to use
reasonable care and skill we will either repair the damage or pay you
compensation. However, we will not be liable for damage which you could have
avoided by following our advice to apply an update offered to you free of charge
or for damage which was caused by you failing to correctly follow installation
instructions or to have in place the minimum system requirements advised by us.

8.7. We do not exclude or limit in any way our liability to you where it would
be unlawful to do so. This includes our liability for:

a) death and/or personal injury caused by our negligence or the negligence of our
employees, agents or subcontractors;

b) fraud or fraudulent misrepresentation; and

c) for breach of your legal rights in relation to the TAXIAPP Platform.

8.8. Subject to section 8.7, our total liability to you shall be limited to

a) £250; or

b) 125% of the Fare paid by you relating to the Ride in respect of which any
claim relates to,

whichever is the higher amount.

8.9.Subject to sections and in addition to the limitations of our liability
provided in this section 7 and elsewhere in these Terms including section 2.12,
4.1 and 5.5, we shall have no liability to you in any way (under contract, tort,
misrepresentation, breach of statutory duty, restitution or otherwise) for any of
the following:

a) any Booking Request that has not been accepted and/or any Booking that does
not complete for any reason;

b) any loss, damage, costs, expenses or liability suffered by anyone other than
you in connection with your use of the TAXIAPP Platform;

c) any losses directly relating to the Transportation Services such as losses
resulting from a Driver failing to arrive despite agreeing to fulfil your
Booking, and/or late arrival by you to your destination. In such instances you
will need to direct these issues or claims to your Driver;

d) any losses that could not reasonably be expected to result from our negligence
or breach of these Terms;

e) any loss of profit, loss of revenue, loss of business, loss of employment,
business interruption, or loss of business opportunity to your business or the
business of your employer or any other person (whether or not such loss could be
reasonably expected to arise as a result of our negligence or breach of these
Terms); or

f) any other loss, damage, costs, expenses or liability that you suffer in
connection with the Booking Services, save to the extent that we fail to perform
our obligations to you with reasonable care and skill.

8.10. We are not responsible for other websites you visit. The TAXIAPP Platform
may contain links to independent websites which are not provided by us. Such
independent websites are not under our control, and we are not responsible for
and have not checked and approved their content or their privacy policies (if
any). You will need to make your own independent judgement about whether to use
any such independent websites, including whether to buy any products or services
offered by them.

8.11. We assume no liability for cashless payments, directly if a booking is
incorrect or made in error, or if the payment process malfunctions. Refundable
costs may take some time to complete, without any liability to us.

8.12. We are not responsible for any charges or costs incurred by you in the
event that you have insufficient funds in any bank account linked to your chosen
method of payment.

9. Intellectual Property

9.1. You are prohibited from copying any element of the TAXIAPP Platform, be it
entirely or partially, and from renting it, leasing it or selling it, or
processing it or otherwise modifying it, or from sub-licensing it. You are
prohibited from decompiling, disassembling or reverse engineering any element of
the TAXIAPP Platform.

9.2. All intellectual property rights in the TAXIAPP Platform throughout the
world belong to (or are licensed to) us and the rights in the TAXIAPP Platform
are licensed (not sold) to you. You have no intellectual property rights in, or
to, the TAXIAPP Platform other than the right to use the App and the Services in
accordance with these Terms.

10. Confidentiality

10.1. You agree not to use any technical, financial, strategic or other
proprietary and confidential information relating to our business and operation
including but not limited to the TAXIAPP Platform, including information
protected as business secrets.

10.2. You may not use, store, disclose or permit disclosure of any information
about another user made available to you in connection with your use of the
TAXIAPP Platform, including the name, pick-up location, contact information and
photos disclosed to you by us for your own use or for any purpose other than as
contemplated under these Terms.

11. Customer Care Service and Disputes

11.1. If you have any questions or complaints about the TAXIAPP Platform, please
notify us via email us at support@taxiappuk1.freshdesk.com

11.2. If you raise a complaint about the TAXIAPP Platform, or if we proactively
identify a problem with the TAXIAPP Platform, we may, at our absolute discretion
and without any admission of liability, provide you with compensation. Please
note, however, that the contract for the provision of Transportation Services is
between you and the Driver with whom you place your Booking. We have no control
over the Transportation Services that the Driver provides and we have no
responsibility or liability for providing any compensation to you on behalf of
the Driver.

11.3. If you think an invoice is wrong please contact us promptly to let us
know. You will not have to pay any interest until the dispute is resolved. Once
the dispute is resolved we will charge you interest on correctly invoiced sums
from the original due date.

11.4. Should there be any dispute regarding the TAXIAPP Platform and /or the
interpretation or execution of these Terms, please let us know. In the event of
any dispute, we reserve the right to refer matters to an external, independent
mediator of our choosing.

12 Term and Termination

12.1. These Terms are effective upon your creation of a user Account. The
contract between you and us will last for as long as you use any of the TAXIAPP
Platform. Some of the terms of the contract may continue to apply to you even
once the contract has come to an end, such as your obligations to pay sums owed.

12.2. Subject to section 12.1, you may decide to terminate our contract at any
time, without cause, by permanently deleting the App installed on any of your
devices and/or deactivating your Account.

12.3. We reserve the right to terminate our contract with you immediately,
and/or deactivate your Account immediately at any given time and in particular,
in any of the following events:

a) you do not provide us with information that is necessary for us to open your
Account or provide the Booking Services;

b) you do not make any payment to us when it is due and you still do not make
payment within 7 working days of us reminding you that payment is due;

c) you have not logged-in to your Account for 6 months or longer period.

d) you materially breach the provisions of this Agreement or any other legal
obligations; and/or

e) we have the belief that such termination and deactivation is necessary to
protect our safety, and/or the safety of any other users, Drivers, Drivers and/
or any other third parties, provided that in any of the previous events, you are
given prior notice of the actual or potential deactivation and an opportunity to
correct the failure within 7 working days, to our satisfaction.

You be notified of such termination and/or deactivation in the event that we will
terminate our agreement with you and/or deactivate your Account.

12.3. It is understood that the termination of our contract with you also
terminates your access to and use of the App and any other Service related to the

12.5. If we terminate your contract with us, you must cease use of the TAXIAPP
Platform and any Services.

12.6. We may withdraw the TAXIAPP Platform at any time. Should we need to do so,
we may write to you to provide notice of the withdrawal.

13.7 On termination of the contract for any reason, any sums owed by a party to
the other will become due and payable.

13. Miscellaneous Provisions

13.1. We may transfer this agreement to someone else. We may transfer our rights
and obligations under these Terms to another organisation. We will always tell
you in writing if this happens and we will ensure that the transfer will not
affect your rights under your licence to use the TAXIAPP Platform.

13.2. You need our consent to transfer your rights to someone else. You may only
transfer your rights or your obligations under these Terms to another person if
we agree in writing.

13.3. Changes to these Terms. We may need to change these Terms to reflect
changes in law, compliance with governmental guidance of any kind, best practice
and/or to deal with additional features which we may introduce from time to time.
When we make any such changes, we will notify you of the change when you next use
the App and/or by email. If you do not accept the notified changes, unless we
notify you otherwise, you may continue to use the App and the Booking Services in
accordance with the existing terms but certain new features may not be available
to you.

13.4. Nobody else has any rights under this contract. The licence for your use
of TAXIAPP Platform is between you and us. No other person shall have any rights
to enforce any of its terms.

13.5. If a court finds part of this contract illegal, the rest will continue in
force. Each of the sections of these Terms operates separately. If any court or
relevant authority decides that any of them are unlawful, the remaining sections
will remain in full force and effect.

13.6. Even if we delay in enforcing this contract, we can still enforce it
later. If we do not insist immediately that you do anything you are required to
do under these Terms, or if we delay in taking steps against you in respect of
your breaking your licence to use the TAXIAPP Platform, that will not mean that
you do not have to do those things and it will not prevent us taking steps
against you at a later date.

13.7. Survival of certain terms after this contract has ended. Any provision of
these Terms that expressly or by implication is intended to come into or continue
in force on or after termination of the licence for the TAXIAPP Platform.

13.8. We are not responsible for events outside our control. If our provision of
the TAXIAPP Platform is delayed by an event outside our control then we will
contact you as soon as possible to let you know and we will take steps to
minimise the effect of the delay. Provided we do this we will not be liable for
delays caused by the event but if there is a risk of substantial delay you may
contact us to end your licence to use the TAXIAPP Platform.

13.9. Which laws apply to this contract and where you may bring legal
proceedings. These Terms are governed by English law and you can bring legal
proceedings in respect of Services rendered from the TAXIAPP Platform in the
English courts.

Valid from 24-04-2022