Our Privacy Policy

Personal information is data that can be used to identify or contact a single person. Taxiapp UK is committed to protecting its visitors’ and Users’ privacy. The following Privacy Policy outlines the information by Taxiapp UK (“Taxiapp UK”, “we”, “us” and “our”), registered at 14 Albermarle Road, East Barnet, London, E4 8EQ email support@taxiappuk1.freshdesk.com, may process and how we may use that information to better serve visitors and Users while using our website www.taxiapp.uk.com (the ‘Website’) our mobile customer application (the ‘Application’) and our on-demand services (collectively the “Service”). Please review the following carefully so that you understand our privacy practices. If you have questions about this Privacy Policy, please contact us at support@taxiappuk1.freshdesk.com (put “Privacy Policy” in the Subject line).


“User” means a person who has signed up and is registered with Taxiapp UK for the use or potential use of the Service. “Partner” means the party having  sole responsibility for the driving transportation service. “Driver” means the person who is an employee or business partner of, or otherwise retained by the Partner and who provides the ride to the User. ‘Vehicle’ means a vehicle that is owned and/or used by a Partner to provide the ride or to provide other services.


Collection and Use of Personal Information
Personal information is data that can be used to identify or contact a single person. You may be asked to provide your personal information anytime you are in contact with Taxiapp UK or an Taxiapp UK affiliated company. Taxiapp UK and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.

Collection and Use of Non-Personal Information
We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it: We may collect information such as occupation, language, zip code, area code, unique device identifier, location, and the time zone where a Taxiapp UK product is used so that we can better understand customer behaviour and improve our products, services, and advertising. We may collect information regarding customer activities on our website and in applications, and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non-personal information for the purposes of this Privacy Policy. If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined. Children under the age of 18 Taxiapp UK cares about the safety of children. Because the Service is not directed towards children under 18, they are not allowed to register with or use the Service, or provide personal data. We do not knowingly collect personal information from anyone under the age of 18. If we discover that we have collected personal information from a child under 18, we will delete that information immediately.



When you visit our Website, our website administrators process technical data such as your IP-address, visited webpages, the internet browser you use, your previous/next visited websites and the duration of a visit/session to enable us to deliver the functionalities of the Website. In addition, in certain instances the browser may prompt you for your geo-location to allow us to provide you with an enhanced experience. With this technical data our website administrators can manage the Website, for instance by resolving technical difficulties or improving the accessibility of certain parts of the Website. This way, we ensure that you can (continue to) find the information on the Website in a quick and simple manner. For this purpose we also use cookies. See paragraph 8 for our cookie policy. When you use our App, we also process technical data such as your IP-address, Device ID or MAC-address, and information about the manufacturer, model, and operating system of your mobile device. We use this data to enable us to deliver the functionalities of the App, resolve technical difficulties, provide you with the correct and most up to date version of the App and to improve the function of the App.


When you register as a User, we will collect your name, email address, country, language, password, mobile phone number, IP-address, MAC-address, and your credit card number, expiry date and security code. We will use your contact details to send you a welcoming email to verify your username and password, to communicate with you in response to your inquiries, and to send you service-related announcements, for instance, if our Service is temporarily suspended for maintenance. We will use your registration information to create and manage your Taxiapp UK account. We may deactivate your account if we suspect that you use our App to commit fraudulent or illegal acts or if you violate our terms of use.


When you use the App through your mobile device, and only if you have consented thereto, we will track your geo-location information, on a real time basis only. We use this information to allow you to view the Drivers in your area that are close to your location, set your pick up location and send it to the requested Driver, and see the requested Driver approaching on a map in real time. We may also use this real-time geo-location information to address user or driver support, technical, or business issues that may arise in the course of your use of the App. If you contact Taxiapp UK customer service while on a ride, and it is necessary to use your real-time geo-location information to address your question, our support personnel will seek your consent before consulting your real-time geo-location. In addition, your choice to use some of the features of the App during the ride, for example, ‘Share my Ride’ will allow you to share your geo-location information with those persons with whom you choose to share such information. You can also decide to share your estimated time of arrival (ETA) with one of your contacts. In that case the App will automatically send your contact a one-time text message from your contact list informing him or her of your ETA. If you do not consent to the tracking of your geo-location, you will still be able to use the basic features of the App. You may at any time withdraw your consent in your Taxiapp UK account. Further, you can turn the geo-location tracking off at the device level, also temporarily. Your mobile device informs you when geo-location is tracked by displaying the GPS arrow icon. If you are traveling in a Vehicle, we will collect the Driver’s geo-location information from the Driver’s mobile device. Because you are travelling in the Vehicle, this means we will also indirectly collect your location information. This information is necessary to calculate your fare, send you a receipt showing the route of the ride, allow you to view your trip history in your Taxiapp UK account, and handle complaints from you or Drivers. We will also use the Driver’s geo-location information in an anonymised and aggregated form in order to generate statistical information and management information and to provide you with increased App functionality.

When you request transportation via your use of the App, we provide your first name or last name to the Driver/Partner who accepts your request for transportation so that the Driver may contact and find you.

If you choose to upload a photo to your Taxiapp UK account, your photo will be viewable by the Driver who is picking you up so that the Driver is able to verify your identity. You may remove or replace your photo at any time by logging into your account on the Website.

If you have requested a ride through the Website or the App, from the time that your ride request is accepted by the Driver, until you reach your destination, you and the Driver will have the ability to contact each other, via the mobile phone used to request the ride. During that time and only if you have consented we will send you push notifications to your mobile phone to let you know if the Driver is on his way to your location and again when he has arrived at your location. To send you push notifications we will process your telephone number. If you do not want to receive push notifications you can always withdraw your consent by changing your settings via the settings page of your mobile telephone.


When you register as a User, your credit card information is provided to one of our authorised and PCI compliant payment processing providers in order to process payments for your requests or rides. Taxiapp UK itself DOES NOT collect or store your full credit/debit card information and only collects the first six (the BIN numbers) and the last four digits of your credit card number, the expiration number and (for the US) your zip code. We use this information to prevent fraud.

In cases when a Customer requests a chargeback the Company keeps the right to provide Customer’s personal information and reported trip information to the payment gateway provider including but not limited to Customer’s name, phone number, credit card transaction details, picture, driver’s information, timestamps of the trip, GPS track of the trip, pickup and dropoff locations, total duration and distance, trip cost, any other order details passed through the app.


Taxiapp UK may use your contact details to send you general updates regarding Taxiapp UK news, special offers and promotions. You may at all times opt-out of receiving these updates.


Taxiapp UK uses your personal data in an anonymised and aggregated form to closely monitor which features of the Service are used most, to analyse usage patterns and to determine where we should offer or focus our Service. We may share this information with third parties for industry analysis and statistics.


If you wish to apply for a job on our Website we will collect personal information such as your name, email address, phone number and additional information such as resume and gender. We use the information collected within this area of the Website to register and process your application, to determine your qualifications for the position for which you have applied and to contact you.


If you choose to use our referral feature in the App to tell a friend about our Service, you will be prompted to enter your friend’s email address or mobile phone number or log into your preferred social network. If you elect to refer a friend, we will automatically populate a message for you to send to your friend inviting him or her to try the Service on your behalf, however the actual message will be sent via your mobile device or social network and you will be able to edit the final message before you send it. We do not store your friend’s data.


The Website and the App may offer publicly accessible blogs and community forums. We will use your personal data such as your name, email address, the messages or content you choose to post to administrate and provide you with these services. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, please contact us at support@taxiappuk1.freshdesk.com (put “Privacy Policy” in the Subject line).


We may employ third party companies and individuals to facilitate or provide the Service on our behalf, to process payment, provide customer support, provide geo-location information to our Drivers, to host our job application form, to perform Website-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Website’s features) or to assist us in analyzing how our Service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are contractually bound not to disclose or use it for any other purpose. Taxiapp UK will disclose your personal data to the extent that this is legally required, or necessary for the establishment, exercise or defence of legal claims and legal process; or in the event of an emergency pertaining to your health and/or safety.


As a user, you have the right to information regarding your personal account, including information that you’ve provided to us and information regarding each ride requested via the App. You may at any time request correction or erasure of your personal data, and object to any processing of your personal data by emailing us at support@taxiappuk1.freshdesk.com (put “Privacy Policy” in the Subject line). We will respond to your access request within one month. You may also amend your personal details and withdraw any given consent using your Taxiapp UK account.and/or correction


Unless specified otherwise in this Privacy Policy, we will retain your information until you cancel your Taxiapp UK account. If you wish to cancel your Taxiapp UK account or request that we no longer use your information to provide you services, please contact us at support@taxiappuk1.freshdesk.com (put “Privacy Policy” in the Subject line). To delete your account and your data you should be sent post notarized letter to the address of our company (because we need proof of identity) and account and data will be deleted within 1 month from the receipt of the letter.


Taxiapp UK has taken appropriate technical and organizational security measures against loss or unlawful processing of your personal data. To this purpose, your personal data are securely stored within our database, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) as well as physical safeguards of the locations where data are stored. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet. Any transmission of information by you to Taxiapp UK is at your own risk. We recommend that you do not disclose your password to anyone.


The Website uses “cookies”. A cookie is a small text file that we place on your computer or mobile device to enable various features of the Website. You can change your cookie settings to accept or not accept cookies in your browser settings.


We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.


Taxiapp UK’s website, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behaviour, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy. Taxiapp UK and our partners also use cookies and other technologies to remember personal information when you use our website, online services, and applications. Our goal in these cases is to make your experience with Taxiapp UK more convenient and personal. For example, knowing your first name lets us welcome you the next time you visit the Taxiapp UK Online Store. Knowing your country and language – and if you are an educator, your school – helps us provide a customized and more useful shopping experience. Knowing someone using your computer or device has shopped for a certain product or used a particular service helps us make our advertising and email communications more relevant to your interests. And knowing your contact information, product serial numbers, and information about your computer or device helps us register your products, personalize your operating system, set up your iCloud service, and provide you with better customer service. As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data. We use this information to understand and analyse trends, to administer the site, to learn about user behaviour on the site, and to gather demographic information about our user base as a whole. Taxiapp UK may use this information in our marketing and advertising services. Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers. Taxiapp UK uses Google Analytics’ cookies. If you have cookies disabled in your browser, these cookies will be blocked. Google Analytics is a web analysis service that is offered by Google Inc. Google Analytics uses cookies to analyse the usage of the Website by Users to give Taxiapp UK an insight in the way Users use the Website. You can find more information on Google Analytics here.

Sharing of Information Though Use of the App

The Company may share your information:

  • With other Users, whether Drivers or Riders, to enable them to provide the services you request. For example, the App may share your name, photo (if you provide one), average user rating given by other Users, and pickup and/or drop-off locations.
  • With other Users and with other people, as directed by you, such as when you want to share your estimated time of arrival or other information about your ride(s);
  • With the public and other Users if you submit, publish, display or otherwise post content in a public forum or in any public message area (including, but not limited to the feedback section) or through any email feature, such as social media posts, blog comments or other features of our services that are viewable by the general public;
  • With your employer (or similar entity) and any necessary third parties engaged by the Company or your employer (e.g., an expense management service provider).

Location Information

The Company requests permission for the App’s collection of Location Information per the permission system used by your mobile operating system. If you initially permit the collection of this Location Information, depending on your mobile device’s operating system, you may later be able to disable it by changing the location settings on your mobile device. However, this will limit your ability to use certain features of the App. Additionally, disabling the App’s collection of precise location from your device will not limit the App’s ability to collect your trip location information from a Driver’s device nor our ability to derive approximate location from your IP address.

Third-Party Software Components

Use of Google services

The App incorporates the Google Maps API. By using the App, you are also accepting Google’s privacy policy (http://www.google.com/privacy.html), which Google may amend from time to time.

Other third-party software components

The App may also incorporate various other third-party technologies to determine location, including but not limited to IP address, GPS, and other sensors that may, for example, provide the Company with information about nearby devices, such as Wi-Fi access points and cell towers. By using the App, you are also accepting the privacy policies of these third-party components. These third-party privacy policies may be requested from the Company and are made part of and incorporated by reference into this Privacy Policy.

Access Rights

The company will comply with the User’s requests regarding access, correction, and/or deletion of the PII we store in accordance with applicable law.

Protection of Your Information

The Company uses reasonable practices and technologies to safeguard your information against illegal intrusion and unauthorized access. No security measures are 100% reliable, however, so the Company cannot guarantee the security of your PII.

You have the responsibility of protecting your account. You must contact the Company (using the contact information provided in the App) if you have reason to believe that your account has been compromised. In addition, you agree that you will not share your membership Account

The Company will never send you any communication (email or otherwise) asking for your bank details). If you receive any such communication that looks like it is from the Company, do not respond to the communication and immediately report the communication using the contact information from the help section of the App.

Third-Party Access to Your Information

The Company will not share, lease, or sell your PII but the Company may provide your information to the following third parties:

Service providers

The Company may disclose your PII to service providers who maintain the App and to service providers who process our payments. These trusted service providers will have access to your PII but may not use your PII for any purposes other than those to which they have been entrusted. The Company shall use reasonable efforts to ensure that these service providers hold your PII in confidence. 

Legal enforcement

The Company may disclose your PII to investigate or enforce violations of our rights. The Company may also disclose your PII to protect the security of the App. In addition, the Company reserves the right to disclose your PII if the Company has a good faith belief that this disclosure is necessary to satisfy a legal process or an enforceable government request (such as TFL or Metropolitan Police) or to be in compliance with any law or regulation.

Correction or Removal of Your Information

You may update and/or correct your information, including your PII, by using the App or contacting the Company (using the contact information provided in the App help section) to request such modifications. The Company will require you to provide identification prior to the Company’s making such changes. The Company reserves the right to refuse any requests that are overly repetitive or that require unreasonable time or effort on the part of our technical team. In addition, the Company reserves the right to refuse any request that undermines the privacy rights of others.

Changes to this Privacy Policy

The Company may change this Privacy Policy at any time, without prior notice to you, by posting a new version. The new version will become effective on the date it is posted which will be listed at the top of the policy as the Effective Date. Your continued use of the App is your acceptance of the new terms of the Privacy Policy.

If the Company makes any modifications to this Privacy Policy that are materially less restrictive with regard to the Company’s use or disclosure of your PII the Company shall notify you and ask for your permission before continuing to use your PII under the new terms.