“User” means a person who has signed up and is registered with Taxiapp UK for the use or potential use of the Service. “Partner” means the party having sole responsibility for the driving transportation service. “Driver” means the person who is an employee or business partner of, or otherwise retained by the Partner and who provides the ride to the User. ‘Vehicle’ means a vehicle that is owned and/or used by a Partner to provide the ride or to provide other services.
Collection and Use of Personal Information
Collection and Use of Non-Personal Information
3. USING OF PERSONAL INFORMATION
3.1 TECHNICAL AND FUNCTIONAL MANAGEMENT OF THE WEBSITE AND APP
3.2 CUSTOMER SERVICE
3.3 ENHANCING YOUR TAXIAPP UK EXPERIENCE GEO-LOCATION INFORMATION
When you use the App through your mobile device, and only if you have consented thereto, we will track your geo-location information, on a real time basis only. We use this information to allow you to view the Drivers in your area that are close to your location, set your pick up location and send it to the requested Driver, and see the requested Driver approaching on a map in real time. We may also use this real-time geo-location information to address user or driver support, technical, or business issues that may arise in the course of your use of the App. If you contact Taxiapp UK customer service while on a ride, and it is necessary to use your real-time geo-location information to address your question, our support personnel will seek your consent before consulting your real-time geo-location. In addition, your choice to use some of the features of the App during the ride, for example, ‘Share my Ride’ will allow you to share your geo-location information with those persons with whom you choose to share such information. You can also decide to share your estimated time of arrival (ETA) with one of your contacts. In that case the App will automatically send your contact a one-time text message from your contact list informing him or her of your ETA. If you do not consent to the tracking of your geo-location, you will still be able to use the basic features of the App. You may at any time withdraw your consent in your Taxiapp UK account. Further, you can turn the geo-location tracking off at the device level, also temporarily. Your mobile device informs you when geo-location is tracked by displaying the GPS arrow icon. If you are traveling in a Vehicle, we will collect the Driver’s geo-location information from the Driver’s mobile device. Because you are travelling in the Vehicle, this means we will also indirectly collect your location information. This information is necessary to calculate your fare, send you a receipt showing the route of the ride, allow you to view your trip history in your Taxiapp UK account, and handle complaints from you or Drivers. We will also use the Driver’s geo-location information in an anonymised and aggregated form in order to generate statistical information and management information and to provide you with increased App functionality.
When you request transportation via your use of the App, we provide your first name or last name to the Driver/Partner who accepts your request for transportation so that the Driver may contact and find you.
If you choose to upload a photo to your Taxiapp UK account, your photo will be viewable by the Driver who is picking you up so that the Driver is able to verify your identity. You may remove or replace your photo at any time by logging into your account on the Website.
TELEPHONE NUMBER AND PUSH NOTIFICATIONS
If you have requested a ride through the Website or the App, from the time that your ride request is accepted by the Driver, until you reach your destination, you and the Driver will have the ability to contact each other, via the mobile phone used to request the ride. During that time and only if you have consented we will send you push notifications to your mobile phone to let you know if the Driver is on his way to your location and again when he has arrived at your location. To send you push notifications we will process your telephone number. If you do not want to receive push notifications you can always withdraw your consent by changing your settings via the settings page of your mobile telephone.
3.4 PROCESSING PAYMENTS
When you register as a User, your credit card information is provided to one of our authorised and PCI compliant payment processing providers in order to process payments for your requests or rides. Taxiapp UK itself DOES NOT collect or store your full credit/debit card information and only collects the first six (the BIN numbers) and the last four digits of your credit card number, the expiration number and (for the US) your zip code. We use this information to prevent fraud.
In cases when a Customer requests a chargeback the Company keeps the right to provide Customer’s personal information and reported trip information to the payment gateway provider including but not limited to Customer’s name, phone number, credit card transaction details, picture, driver’s information, timestamps of the trip, GPS track of the trip, pickup and dropoff locations, total duration and distance, trip cost, any other order details passed through the app.
Taxiapp UK may use your contact details to send you general updates regarding Taxiapp UK news, special offers and promotions. You may at all times opt-out of receiving these updates.
3.6 GENERATING MANAGEMENT INFORMATION AND STATISTICAL DATA
Taxiapp UK uses your personal data in an anonymised and aggregated form to closely monitor which features of the Service are used most, to analyse usage patterns and to determine where we should offer or focus our Service. We may share this information with third parties for industry analysis and statistics.
3.7 ADMINISTRATING JOB APPLICATIONS
If you wish to apply for a job on our Website we will collect personal information such as your name, email address, phone number and additional information such as resume and gender. We use the information collected within this area of the Website to register and process your application, to determine your qualifications for the position for which you have applied and to contact you.
If you choose to use our referral feature in the App to tell a friend about our Service, you will be prompted to enter your friend’s email address or mobile phone number or log into your preferred social network. If you elect to refer a friend, we will automatically populate a message for you to send to your friend inviting him or her to try the Service on your behalf, however the actual message will be sent via your mobile device or social network and you will be able to edit the final message before you send it. We do not store your friend’s data.
3.9 ADMINISTRATING PUBLIC FORUMS
4. OUR DISCLOSURE OF YOUR INFORMATION
We may employ third party companies and individuals to facilitate or provide the Service on our behalf, to process payment, provide customer support, provide geo-location information to our Drivers, to host our job application form, to perform Website-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Website’s features) or to assist us in analyzing how our Service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are contractually bound not to disclose or use it for any other purpose. Taxiapp UK will disclose your personal data to the extent that this is legally required, or necessary for the establishment, exercise or defence of legal claims and legal process; or in the event of an emergency pertaining to your health and/or safety.
5. YOUR RIGHTS
Taxiapp UK has taken appropriate technical and organizational security measures against loss or unlawful processing of your personal data. To this purpose, your personal data are securely stored within our database, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) as well as physical safeguards of the locations where data are stored. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet. Any transmission of information by you to Taxiapp UK is at your own risk. We recommend that you do not disclose your password to anyone.
The Website uses “cookies”. A cookie is a small text file that we place on your computer or mobile device to enable various features of the Website. You can change your cookie settings to accept or not accept cookies in your browser settings.
THE WEBSITE USES THE FOLLOWING COOKIE CATEGORIES:
Sharing of Information Though Use of the App
The Company may share your information:
- With other Users, whether Drivers or Riders, to enable them to provide the services you request. For example, the App may share your name, photo (if you provide one), average user rating given by other Users, and pickup and/or drop-off locations.
- With other Users and with other people, as directed by you, such as when you want to share your estimated time of arrival or other information about your ride(s);
- With the public and other Users if you submit, publish, display or otherwise post content in a public forum or in any public message area (including, but not limited to the feedback section) or through any email feature, such as social media posts, blog comments or other features of our services that are viewable by the general public;
- With your employer (or similar entity) and any necessary third parties engaged by the Company or your employer (e.g., an expense management service provider).
The Company requests permission for the App’s collection of Location Information per the permission system used by your mobile operating system. If you initially permit the collection of this Location Information, depending on your mobile device’s operating system, you may later be able to disable it by changing the location settings on your mobile device. However, this will limit your ability to use certain features of the App. Additionally, disabling the App’s collection of precise location from your device will not limit the App’s ability to collect your trip location information from a Driver’s device nor our ability to derive approximate location from your IP address.
Third-Party Software Components
Use of Google services
Other third-party software components
The company will comply with the User’s requests regarding access, correction, and/or deletion of the PII we store in accordance with applicable law.
Protection of Your Information
The Company uses reasonable practices and technologies to safeguard your information against illegal intrusion and unauthorized access. No security measures are 100% reliable, however, so the Company cannot guarantee the security of your PII.
You have the responsibility of protecting your account. You must contact the Company (using the contact information provided in the App) if you have reason to believe that your account has been compromised. In addition, you agree that you will not share your membership Account
The Company will never send you any communication (email or otherwise) asking for your bank details). If you receive any such communication that looks like it is from the Company, do not respond to the communication and immediately report the communication using the contact information from the help section of the App.
Third-Party Access to Your Information
The Company will not share, lease, or sell your PII but the Company may provide your information to the following third parties:
The Company may disclose your PII to service providers who maintain the App and to service providers who process our payments. These trusted service providers will have access to your PII but may not use your PII for any purposes other than those to which they have been entrusted. The Company shall use reasonable efforts to ensure that these service providers hold your PII in confidence.
The Company may disclose your PII to investigate or enforce violations of our rights. The Company may also disclose your PII to protect the security of the App. In addition, the Company reserves the right to disclose your PII if the Company has a good faith belief that this disclosure is necessary to satisfy a legal process or an enforceable government request (such as TFL or Metropolitan Police) or to be in compliance with any law or regulation.
Correction or Removal of Your Information
You may update and/or correct your information, including your PII, by using the App or contacting the Company (using the contact information provided in the App help section) to request such modifications. The Company will require you to provide identification prior to the Company’s making such changes. The Company reserves the right to refuse any requests that are overly repetitive or that require unreasonable time or effort on the part of our technical team. In addition, the Company reserves the right to refuse any request that undermines the privacy rights of others.