Effective Date: 01/03/2021

TAXIAPP UK (TAXIAPP) is a cooperative  and is registered in England with company registration number RS4578

TAXIAPP provides a taxi and passenger booking platform service. The services are provided under these terms and conditions.

Please read these terms and conditions carefully as they contain important information about your rights and obligations and you will be bound by them.

By making a booking with TAXIAPP, you (the Customer) agree to be legally bound by these terms and conditions. Continued use of the website and/or the TAXIAPP Customer app will constitute your acceptance of these terms and conditions.

1. Booking Service

1.1.TAXIAPP reserves the right in its absolute discretion, and without giving reasons, to reject an customer application and to decline to enter into a contract.

1.3.The customer is responsible for providing accurate information to TAXIAPP 

1.4. TAXIAPP is acting as an agent between the customer and the driver. TAXIAPP offers the booking to a driver and when they accept the booking, a contract is formed between the driver and customer. That contract is subject to these T&C 

1.5. In consideration for the driver carrying out your journey, you will pay that driver either directly by giving them cash or indirectly via TAXIAPP ’ credit card in app payment.

1.6. Bookings are not subject to VAT unless the driver carrying out your booking is VAT registered, in which case VAT will be charged in addition to the fare.

1.6.In respect of Cash and Card Payments, TAXIAPP will issue the customer with an email receipt at the end of the journey.


2. Booking Confirmation and Cancellations 

2.1. TAXIAPP may in its absolute discretion without liability and without giving reasons refuse to accept any booking.

2.2. All accepted bookings are confirmed at the time of the booking by the screen on the App. The customer is liable for all applicable charges incurred from the time when the vehicle is assigned to the booking until completion of the assignment or, if sooner, cancellation.

2.3. In the event of cancellation by the Customer or passengers, the Customer may be liable for cancellation charges.


3. Pricing

3.1. TAXIAPP prices are set by TfL and customers pay what’s on the meter.

3.2 TAXIAPP can provide fixed prices for journeys based on the distance, pickup and drop off location. There is no minimum price for any booking. The price includes the average cost of pre-booking the taxi including the cost of driving to the pickup point and potential revenue foregone by the driver in making sure they are available at the pre-booked time. 

3.3 Where customers are offered a mileage-based and time fixed price, the price will be based on the quickest journey to the destination rather than the shortest.

3.4 App bookings a  prices range are provided automatically at the time of booking.

3.5 TAXIAPP reserve the right to review prices from time to time and will notify customers if there is any deviation from a written quotation to them.


4. Waiting Time and Charges

4.1 Passengers have up to 2 minutes after the booked time to enter the booked taxi before the driver engages the meter.


5. Airport Booking Pickups

5.1The cost of the short-term car park is charged to passengers at its cost price and a copy of the ticket can be provided to the customer on request.


6. Availability of Taxis

6.1 TAXIAPP offers different type taxis as part of the booking process: either a 5-seat TX4, Electric TX5 6-seat, Mercedes Vito 6-seat or a branded taxi carrying specific advertising. These options are subject to availability. TAXIAPP uses best endeavours to allocate the requested taxi, but reserves the right to change to an alternative taxi with sufficient capacity for the number of passengers and luggage specified in the booking. 

7. Soiling Charge

7.1. In the event of a vehicle being soiled by a passenger, a ‘soiling charge’ will be applied.

8. Customer Obligation 

8.1. The Customer agrees:

8.1.1 To pay all charges arising out of your use of the services which are in accordance with these terms and conditions.

8.1.2. Not to use TAXIAPP for any unlawful or illegal purpose and to comply with all applicable laws;

8.1.3. To treat with respect and not be abusive or violent towards any TAXIAPP employees, staff or other customers;

8.1.4 Not to consume alcohol while in a taxi and we and/or the driver reserve the right to decline carriage to any person who, in our opinion, is intoxicated;

8.1.5. To be responsible at all times for your luggage and acknowledge that no liability is accepted for the loss or damage to any luggage that is transported;

8.1.6. To wear, and to ensure that the passenger(s) wear, a seatbelt at all times whilst travelling in our vehicles;

8.1.7. To indemnify TAXIAPP against any claims, costs, damages, losses, liabilities and expenses (including reasonable legal fees and costs) that arise out of or in connection with a breach of these terms and conditions, any applicable law or your use or misuse of the Website, the App and/or the services;

8.1.8. To be liable for the cancellation fee if the customer cancels a booking outside the time allowed;

8.1.9. To be liable for any soiling or damage to a vehicle caused by passengers travelling on a journey booked by the customer;

8.1.10 To permit charges to the Customer’s credit or debit card to cover any cancellation, repair or cleaning charges pursuant to clauses 8.1.8 and 8..1.9.

9. Extent of TAXAPP Liability 

9.1. Any quoted pick up or journey times are best estimates and TAXIAPP shall have no liability if a pick up or journey time exceeds any estimate given or otherwise exceeds the Customer’s or the passenger(s)’ expectations for whatever reason, nor shall TAXIAPP have any other liability to the customer or the passenger(s) in connection with the time at which the passenger(s) reach or fail to reach the destination.

9.2. TAXIAPP shall have no liability for any damage, loss, costs, claims or expenses (whether foreseeable or not) incurred or suffered by the customer or the passenger(s) (other than in the event of death or personal injury) by virtue of eventualities or occurrences acts or omissions including on the part of the driver outside of the reasonable control of TAXIAPP.

9.3. It shall be for the customer and/or the passenger(s) to ensure that valuable, unusual or any other items are covered by appropriate insurance. TAXIAPP is not liable for any claim for loss of or damage to any such items.

9.4. If TAXIAPP cancels a booking it shall have no liability to the customer or intended passenger(s) if it has used reasonable endeavours to fulfil the booking and to notify the customer of the cancellation. 

9.5. TAXIAPP accepts no liability for any loss of profit, loss of business, business interruption, loss of business opportunity or any indirect or consequential loss or damage.

9.6. Any claim or complaint shall be notified by the customer to TAXIAPP within 10 days of the date of the relevant booking taking place.

9.7. Subject to the provisions of this clause 1 and except in the case of death or personal injury, TAXIAPP’ aggregate liability arising from or in connection with the provision of the Services to its Customers under these terms and conditions shall not exceed £100.


10 Use of the App and Website 

10.1. This clause governs the Customer’s use of the Website (Terms of Use). TAXIAPP may revise these Terms of Use at any time. Please check this page from time to time to take note of any changes that have been made because any use of the Website will constitute an acceptance of these Terms of Use.

10.2. TAXIAPP may update the Website from time to time and may change the content of the Website at any time. However, please note that any of the content on the Website may be out of date at any given time, and TAXIAPP is under no obligation to update it.

10.3. TAXIAPP  does not guarantee that the Website, or any content on it, will be free from errors or omissions.

10.4. There is no guarantee that the Website, or any content on it, will always be available or uninterrupted. TAXIAPP  may suspend, withdraw, discontinue or change all or any part of the Website without notice and will not be liable to you if for any reason the Website is unavailable at any time or for any period.

10.5. The customer is responsible for making all arrangements necessary in order to have access to the Website and for ensuring that all persons who access the Website through a shared internet connection are aware of these Terms of Use, and that they comply with them.

10.6. The customer is responsible for configuring its information technology, computer programmes and platform in order to access the Website. The Customer should use its own virus protection software.

10.7. The Customer must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. The Customer must not attempt to gain unauthorised access to the Website, or any server, computer or database connected to the Website.

10.8. Where the Website contains links to other websites and resources provided by third parties, these links are provided for information only. TAXIAPP has no control over the contents of those third party websites or resources.

10.9. The customer is not permitted to reverse engineer or attempt to reverse engineer the App or any other technology provided by TAXIAPP  in connection with the provision of the Services.


11. Alterations to the T&C 

11.1 TAXIAPP may alter these terms and conditions from time to time and post the new version on its website, following which all Bookings will be governed by the new version. The customer must check the terms and conditions on the website regularly. The terms governing the purchase of any Service will be the terms in place at the time of the booking concerned.


12. Intellectual property Ownership 

12.1. TAXIAPP  (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Website, the App and the services and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Website, the App or the services.

12..2. These terms and conditions do not constitute a sale and do not convey to you any rights of ownership in or related to the Website, the App or the Services, or any intellectual property rights owned by TAXIAPP.

12..3. TAXIAPP’ name, logo and the product names associated with the App and the services are trademarks of TAXIAPP or third parties, and no right or license is granted to use them other than to use our services in accordance with these terms and conditions.


13. Severance

13.1 If any part of these terms and conditions are found to be unlawful, invalid or unenforceable, that part shall be deemed to be deleted and the remaining terms and conditions shall not be affected and shall continue to apply in full.


14. Third Party Rights

14.1 No rights shall arise under or in connection with these terms and conditions to any person who is not a party to them.


15. Applicable Law

15.1 The laws of England and Wales apply to these terms and conditions and any dispute relating to the provision of services by TAXIAPP shall be subject to the exclusive jurisdiction of the Courts of England and Wales.


16. Data Protection 

16.1 TAXIAPP is committed to protecting and respecting your privacy, and this section explains how TAXIAPP collects, stores and uses personal data. Under the Data Protection Act 1998, TAXIAPP is the data controller.

16.2. Data Protection: Data types that TAXIAPP may collect and store are as follows:

16.2.1. Personal and company information that may be provided by the customer, via a telephone call, website or from the mobile platform, for booking and use of TAXIAPP services. This includes but is not limited to, the customer and/or passenger name, home/work addresses, telephone numbers, email addresses, and details of journeys you have taken with TAXIAPP including times and location data.

16.2.2. All correspondences and transactions may be recorded for future transactions between TAXIAPP and the customer.

16.2.3. Phone calls to TAXIAPP may be recorded for quality and training purposes. This includes but not limited to enquiries, bookings, complaints and or sales/accounts information.

16.2.4. Website and booking platforms collect cookies to distinguish customers on the websites. The customer can block cookies by activating the setting on the browser.

16.2.5. The TAXIAPP booking app uses location-tracking technology. When you use one of our location enabled services, we may collect and process information about your actual location. The customer can turn off location services within the device, by doing so certain services may not be available.

16.2.6. The data is stored on the TAXIAPP control panel with encrypted passwords. All enquiries on data retention, requests for or removal of personal data must be sent to support@taxiapp.uk.com


17. Privacy and Cookies

17.1. TAXIAPP will not disclose customers personal information unless and only to the extent, and in such manner, as indicated in these terms and conditions, or as required by any law or regulatory body.

17.2. TAXIAPP  uses the customer’s personal information to provide the company’s services both internally and to the customer. The customer’s information may be used to inform the customer of any changes or updates and generally where we reasonably believe that to contact you will enhance your experience of our service.

17.3. TAXIAPP  will not disclose any personal information with other people or companies outside of our group of companies; however we may share aggregated and anonymised data of which the customer’s data may form a part with third parties. TAXIAPP will take all steps necessary to ensure that the customer’s data is treated securely and in accordance with this privacy policy.

17.4. All data is stored on the TAXIAPP control panel. 

Unfortunately, the transmission of information via the intranet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site or our app; any transmission is at your own risk.


17.5. If you have already registered with TAXIAPP and would no longer like to receive updates or the promotional information as described above, just click on the unsubscribe link in the last email you have received.

17.6. For journeys paid for by credit card, you agree that TAXIAPP may carry out pre-authorisation checks on the credit card and in the event that such checks fail, TAXIAPP has the right not to provide you with the services.

17.7. Cookies: Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be able to access all or parts of our Website. By using the Website, you expressly agree to the use of cookies as described above.

18. Force Majeure

18.1. Force Majeure Event: means any circumstance not within a party’s reasonable control including, without limitation: (a) acts of God, flood, drought, earthquake, storm, snow, strong winds, hurricane or other natural disaster; (b) epidemic or pandemic; (c) terrorist attack or threat of terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, fire, explosion or accident; (g) any labour or trade dispute, strikes, industrial action (including, without limitation, rail or tube) or lockouts (other than in each case by the party seeking to rely on this clause, or companies in the same group as that party); (h) non-performance by suppliers or subcontractors (other than by companies in the same group as the party seeking to rely on this clause); and (i) interruption or failure of utility service.